Q: I got a text that says GAI is asking for information about me and whether I was impacted by COVID-19 – is this real or a scam?

 This is not a scam text. This is a real text from Grameen America to determine if you consent for Grameen America to collect your Covid-19 status. There may be Loan Repayment Assistance available for members who can prove a Covid-19 diagnosis.

If you reply to the text with your consent, a Grameen America representative will contact you.

Q: What information does GAI need from me so I can get Loan Repayment Assistance?

If you have been diagnosed with Covid-19, we would need proof of your diagnosis through documentation like lab tests, doctor’s note or discharge papers from the hospital.

Q: How much Loan Repayment Assistance will I be able to get?

We are still determining the amount of Loan Repayment Assistance each member will receive. If you have been diagnosed with Covid-19 and would like Loan Repayment Assistance, we encourage you to reply to your text as soon as possible and have your documentation of proof readily available. The Loan Repayment Assistance will go out to our members on a first-come-first-serve basis.

Q: When will I get Loan Repayment Assistance from GAI because I was impacted by COVID-19?

We are still determining the date in which the Loan Repayment Assistance will be provided to members who can prove they have been diagnosed with Covid-19.

Please lookout for more updates through text and also on our member portal. You can access our member portal by clicking this link: http://members.grameenamerica.org/

Q: Where do I need to send my medical documents related to COVID-19? Can I provide them to my CM?

Please do not send any medical documentation to your center manager. Once you reply to the text with the number associated with your situation, a member of the Grameen America staff will contact you to see proof of your documentation. Acceptable proof of Covid-19 diagnosis include tab tests, doctor’s note or discharge papers from the hospital.

Q: I did not receive a text asking me to consent for Grameen America to collect my Covid-19 status. What do I do?

If you did not receive a text asking for your consent, please contact your Center Manager.

Q: I already sent my medical documents to my CM. What do I need to do now?

Your center manager will not be able to help you receive Loan Repayment Assistance.

A member of the Grameen America team will contact you to obtain your medical documents.  Please have them ready and available to present over a video call.

Q: I sent in my response but I didn’t get any cash assistance. What happens next?

We may not have determined the amount of Loan Repayment Assistance available for each person.  Based on the responses, the Grameen team will determine the amount of  Loan Repayment Assistance can be provided. 

We will update you with more information when available. Please lookout for more updates via text and on our member portal. You can access our member portal by clicking this link: http://members.grameenamerica.org/

Q: Do I need to provide any proof of my diagnosed health status? If so, how?

Yes. In order to receive Loan Repayment Assistance, you will need to provide proof of your Covid-19 diagnosis. Acceptable proof of Covid-19 diagnosis includes tab tests, doctor’s note or discharge papers from the hospital.

Q: I have been unaffected by COVID-19 virus, but I have an immediate family member impacted, including deceased. Can I qualify for this payment relief program? Does Grameen have any type of payment relief or support for my case?

At this time, Grameen America is only providing cash assistance to members in our microloan program. In the future, there may be opportunities to receive Loan Repayment Assistance if one or more of your family members has been impacted by Covid-19.

Please lookout for more updates through text and also on our member portal.